Nahanni Publishing

+ HOME + ABOUT IAN + SPEAKER + IAN'S LIBRARY + CUSTOMERS + FEEDBACK + CONTACT IAN + SEARCH

Bookstore

Prices are $NZ and exlude G.S.T.

Qty

Total

poa

Continue Shopping

To order products. Enter the quantity in the box to the right and click the checkbox right of that.
Once finished scroll to the bottom of the page and click on "Order Selected Products button"

Page 1 of 1

click to see more

Second to None, Six Strategies for Creating Superior Customer Value

Ian's best-selling book - over 50,000 copies sold. In Second To None, Ian explains how business is simply the activity of creating value. "Therefore," he says, " those who understand value best will prosper and those who do not will struggle."

Price: NZ$35.00

click to see more

Pocket Second to None, Six Strategies for Creating Superior Customer Value

This little book is proving to be amazingly popular. In fact, nearly 10,000 copies have been sold already. The Pocket Second To None is a useful memory jogger for people who would like a quick reference to Ian’s key ideas.

Order Ten or more and pay only $10.00 + g.s.t.

Price: NZ$15.00

click to see more

10 Steps To Becoming CUSTOMER DRIVEN

Over 15,000 copies sold. The aim in business is to have profitable customers who stay with you for a very long time. To give your customers the quality experience that will keep them coming back, you need to be customer driven.

Price: NZ$35.00

click to see more

Persuade Your Customers to Pay More

Over 10,000 copies sold. Are you tired of being pressured to give discounts? Are you fed up watching your margins decline while the prices you have to pay your suppliers sky rocket? There is an alternative. Persuade your customers to pay more.

Price: NZ$35.00

click to see more

Persuade your Customers To Pay More Pocket Edition

The Pocket Persuade Your Customers To Pay More, is a useful way of remembering Ian’s ideas about how to compete on value rather than price. It is also a great tool for staff as it warns of the dangers of competing on price, and explains how to sell value and handle price objections

Order Ten or more, and pay only $10.00 + g.s.t.

Price: NZ$15.00

click to see more

101 Quick Tips

New in 2008. Whether you’re self-employed, own or run a business in the trades, retail services or financial sector; manufacture products or grow produce, rely on tourism, foot traffic or subscribers for sales – you have customers.

101 Quick Tips: Create a Great Customer Experience brings together two internationally respected and accomplished customer service exponents. They reveal the tips you need to stand head and shoulders above the crowd to build customer loyalty, word of mouth and profits.

Read a sample chapter (1.9mb .PDF)

Price: NZ$15.00

click to see more

The Apostles’ Creed

The Apostles' Creed is an easy to read and entertaining story about Jim Barker, a partner in a financial services firm, who discovers 12 powerful principles for business and personal success. These principles changed his life and they could help you change yours too.

Hi Ian
I just finished 'The Apostle's Creed' and would like to thank you for all of the beautifully written information you have provided. I am about to take my software training business online and will take all of your lessons with me. I only wish there was a real Apostle's Club in my area!

Cheers, Link.

Price: NZ$35.00

click to see more

The Guide to Successful Business Partnerships

Being in a business partnership is like being married – only without the joy of sex. It takes work to establish a solid base for the partnership, and commitment, patience, tolerance, and more hard work to be able to work together long enough to make the partnership productive. A little knowledge helps too. This practical guide explains when you should enter a partnership and discusses the pros and cons of the various types of structures and financial arrangements. It also explains what you have to do to make your partnership work, from taking the first step to exiting the business. It offers tips for success and outlines traps to avoid.

Price: NZ$35.00

click to see more

The Business Person’s Toolbox of Really Useful Business Ideas .

From Ian Brooks, comes a collection of short articles, success tips, facts and provocative thoughts guaranteed to entertain, challenge and inspire all business leaders.

Price: NZ$39.95

click to see more

The Business Person’s Toolbox of Really Useful Business Ideas 2.

A collection of short articles, success tips, facts and provocative thoughts guaranteed to entertain, challenge and inspire all business leaders.

Price: NZ$39.95

click to see more

Putting The Customers First - eBook

eBook in electronic format 907kb .pdf.

This entertaining and easy-to read story will show you how to build a company that will keep your customers coming back for more.

Please remember to download your book from the order confirmation page, once you complete your purchase. Also, there is no shipping charge applied to this product regardless of the Shipping Method chosen.

Price: NZ$10.00

click to see more

Reality is Crazy: The Story of Sovereign

The rags to riches story of Sovereign is one of the most fascinating stories of business success in New Zealand’s history.

Price: NZ$30.00

click to see more

The Yellow Brick Road

This is the book that no business manager should be without. An easy to read and entertaining book, The Yellow Brick Road will show you how to use quality management, customer service and teamwork to improve your business.

Price: NZ$30.00

click to see more

Getting and Keeping Customers

Customer satisfaction is no longer enough. Our customers are now more demanding and more sophisticated. They know they have a choice.

Price: NZ$15.00

click to see more

Second to None - CD (Audio CD)

The audio version of Ian’s best selling book Second to None.

Price: NZ$25.00

click to see more

Customers Are Your Business (Audio CD)

Now you can hear Ian explain the ideas that have made him New Zealand’s most sought after business speaker.

Price: NZ$25.00

click to see more

Complaints are Gifts (Audio CD) - How to Turn Complaints Into Cash

Most companies are losing a great deal of money and they don’t even know it! All because they don’t know how to handle customer complaints effectively.

Price: NZ$25.00

click to see more

Second to None (DVD)

In Second To None the DVD, Ian explains how business is simply the activity of creating value. "Therefore," he says, " those who understand value best will prosper and those who do not will struggle."

Price: NZ$595.00

click to see more

Persuade Your Customers to Pay More (DVD)

Are you tired of being pressured to give discounts? Are you fed up watching your margins decline while the prices you have to pay your suppliers sky rocket? There is an alternative. Persuade your customers to pay more.

Price: NZ$595.00

click to see more

Customers Are Your Business (DVD)

Now you can see Ian explain the ideas that have made him New Zealand’s most sought after business speaker.

Price: NZ$195.00

[1]

View Cart | Empty the Cart | Save Cart | Checkout
Continue Shopping

All publications are available through book stores or directly online
Trade enquiries contact: New Holland Publishing

All Ian's Books and DVDs come with a no questions asked, 100% money back guarantee.
Order today, you have nothing to lose..

top

Phone (64) 021 761 001
P O Box 34 179, Birkenhead, Auckland, New Zealand
email: sales@nahanni-publishing.com

+ HOME + ABOUT IAN + SPEAKER + VIDEO CLIPS + IAN'S LIBRARY + CUSTOMERS + FEEDBACK + CONTACT IAN + SEARCH

engineer moorewebdesign